terms & conditions of sale...

Terms and Conditions of Sale

Order Placing:
1. Please call our toll free number 1.888.875.9425 to place an order
2. The minimum single order value shall not be less than US$250.00

Payment:
1. Payments shall be received in full before the orders are shipped from our warehouses. Payments can be made using major credit cards like Visa, Master Card and American Express. We also accept Cashier's Check.

Order processing
1. Our goal is to process and ship your order the same day of receipt if the order is received before 12.00 noon (local time). Orders received after 12.00 noon are usually shipped the next business day
2. For will-calls, orders placed before 12.00 noon can be picked between 3.00pm and 5.00pm same day; orders placed after 12.00 noon can be picked up between 3.00pm and 5.00pm next business day.

Freight
1. Smart Surface Technology reserves the right to select a freight carrier. Any freight discounts that Smart Surface Technology receives will be extended to our customers.
2. The customer will be made aware of the approximate cost of shipping before the products are shipped.
3. If you request a different carrier, we will honor your request when possible. You will be responsible for any freight charges or liabilities on shipments.

Shipment tracking
1. The customer will receive an email with the shipping information Ð like name of the shipping company, their web site URL and PRO# to track the shipment. The information is provided the next business day the order is shipped from our warehouses.

Shipment receiving
1. Please have one of your company representatives to receive the products and sign off on the bill of lading as it is not always possible for a shipment carrier to drop the shipments without anyone taking the ownership of the products.
2. If the shipments have to be rescheduled for delivery, there could be redelivery charges applicable (typically shipping companies charge anywhere from US$25 to US$60 per re-delivery attempt)

Damaged / Missing / Frozen item shipments
1. All materials are in good condition when shipped. If containers are received in damaged condition, the trucker is responsible. In order to file a claim you must either refuse to accept the merchandise or note on the bill that the merchandise was received in damaged condition and that a claim will be filed.
This is another reason why a company representative shall be present to receive the shipment.
2. As soon the shipment is received, the company representative should tally the products received with the packing list and then sign on the bill of lading.
3. The customer also ensures that none of the products (particularly CP1000) are frozen before accepting the shipment and signing off on the bill.

NOTE:
CP1000 is rendered useless once it has gone through one freeze-thaw cycle. The test to find out that CP1000 is not gone through a freeze-thaw cycle is to open the CP1000 pail and stir with a wooden stick and look for a cheese like thing floating in the container. If you see anything other than free flowing white liquid in the container, it implies CP1000 has gone through freeze-thaw cycle and it cannot be used anymore.

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